Please send me your engagement photos, candid photo or professional photos using the uploader on the order confirmation page. Landscape or portrait is ok. Please note, after you place your order, you will be able to upload your image on the order confirmation screen.
Size: 4½" tall x 3½" wide x ½" deep
Size: 11½ cm tall x 9 cm wide x 13 mm deep
Frames can come either hard candy or white chocolate. All edible paints use FDA Approved Ingredients.
Please allow 1-2 weeks for this custom item to be created.
Please note, item is made of chocolate and can melt between 86 degrees F. (30 degrees C.) and 90 degrees F. Please consider express mail with a gel pack if the season is hot for an additional $30.00. Please contact us for this option.
Returns Policy
NFD does not offer refunds on items. We take great pride in our designs, custom confectionery pieces and limited confectionery supply items. If you need color help, feel free to contact us before buying to get more pictures / videos, as we can not take returns because you did not like the color you selected. Please note, if you would like to test a product or color, come into the St. Louis Studio and try a product before buying. In the event of a special circumstance, please contact us so that we can resolve any problems with your order.
Please read our full Shipping & Return Policy Here.
Please note that sugar art items only ship AFTER they are produced. Since some items are custom, with different amounts of time needed to create based on the product, order size and current workload. Please read our full Shipping & Return Policy Here.
Shipping
Never Forgotten Designs is located in St. Louis, MO and therefore is central for most shipping locations. Most small orders ship for $4.25 Flat Rate. USPS is NOT Guaranteed Service unless you pay for EXPRESS. Please read our full Shipping & Return Policy Here.
In stock items ship out within 24-48 business hours. If you have purchased an item out of stock, we will contact you to offer a refund, hold order till new shipment arrives or alternative product. Please understand because we have a retail store, inventory may sell out quickly. Please read our full Shipping & Return Policy Here.
https://www.neverforgottendesigns.com/pages/shipping-returns
Sizing Information for specific prodcuts can be found on the product description. For help sizing your edible creations, here are some useful links from NFD.
Edible Images Sizing Information & Templates Blog
Cake Wraps© Measuring Based on Tier Size
