Shipping & Returns
Please note that items only ship AFTER they are produced. Since all items are custom, with different amounts of time needed to create based on the product, order size and current workload. In addition, you choice of shipping will determine how fast your item arrives to you. Once Never Forgotten Designs has shipped your order, we can NOT be held responsible for issues that may arise with the shipping company. In the event an issue arises with the shipping company, when brought to our attention we will work with you to track and possibly RUSH a replacement if needed on a case by case basis.
Never Forgotten Designs does not offer refunds on any edible items. We take great pride in our designs, custom confectionery pieces and limited bakery supply items. In the event of a special circumstance, please contact us so that we can resolve any problems with your order.
Please note that all items are custom unless they state otherwise. Our production hours are based on our normal business hours of Monday through Thursday from 9am to 3pm and Friday 9am to Noon. Please note we do not produce/design/ship on weekends, as we are family owned company. If you have a specific date, please put it in the order notes so that we are aware of it. That being said, most items will have an average production time around as follows:
Edible Bottles, Ice Cubes and Mini Bottles: 7-10 Business Days
Edible Images / Precuts on Frosting Paper: 48-72 Business Hours
Wafer Paper Designs (Feathers, Music Sheets, Butterflies): 48-72 Business Hours
Personalized Lollipops Qty. 1-12: 7-10 Business Days
Personalized Lollipops Qty. 12-48: 10-14 Business Days
Personalized Lollipops Qty. 48 & More: 21 Business Days
Personalized Lollipops Qty. 75 -150: 30 Business Days
Personalized Lollipops Qty. 150 - 250: 45 Business Days
Personalized Lollipops Qty. 250 or More: Please place order 8 weeks prior to event.
Never Forgotten Designs is located in St. Louis, MO and therefore is central for most shipping locations.
Please note that all shipping is via USPS unless you request a different provider. USPS is NOT Guaranteed unless you pay for EXPRESS Service. Contact us to arrange shipping through Fed Ex, UPS or another shipping vendor. I can not be held responsible for USPS not shipping as predicted.
Please note the AVERAGE USPS Shipping Times:
First Class 5-7 Business Days (St. Louis Area Averages 1 Business Day, Not Guaranteed)
Priority Mail 2-3 Business Days (St. Louis Area Averages 1 Business Day, Not Guaranteed)
Express Mail 1-2 Business Days (Guaranteed)
Many items created by Never Forgotten Designs are sugar items and this is a sensitive media for art creation. Some of them are very delicate, and breakage during shipping may and does occur. We do our best to protect all items for shipping. It is not just a disappointment on your end if something breaks in shipping. It is for us as well, as we have invested a great deal of time and passion into your creations. That being said, if something does happen, contact us so we can find a fair means of making everything right.
LOCAL BAKERY DROP OFF:
Never Forgotten Designs is located in St. Louis, MO and therefore we are happy to drop items off to local bakeries within 15 miles of 63010. Please let us know the date of your event in your order notes and bakery's information.
EDIBLE ITEM INFORMATION:
Due to the nature of edible items, they can not be returned. Your order MAY be able to be cancelled if we have not started production of it. It would have to be on a case by case basis, please contact us. Please view out Edible Image FAQ and Edible Items FAQ pages for information on what to expect, how to store and other important information.
DIGITAL DESIGN INFORMATION:
Due to the nature of custom designs, they can not be returned. Your order MAY be able to be cancelled if we have not started production of it. It would have to be on a case by case basis, please contact us. Please note, all custom digital designs allow for a proofing stage. Once approved for print, we will not be able to take responsibility for errors in the design including spelling, dates, names and other information. It is your responsibility to review your design thoroughly and let us know of any changes before you approve so that we can make the changes to perfect your design.